Delivery & Returns

Delivering your order Orders over £40.00 Free to UK Orders over £80.00 Free to EU

Orders up to £39.99 per weight as follows for UK:

Up to 500g    £3.85

501g – 750g    £4.25

751g – 1Kg      £5.00

1001g – 2Kg   £6.05

2001g – 4Kg   £6.55

We mainly use Royal Mail 1st Class to deliver your goods, but now use a courier or Royal Mail 2nd class for parcels over 1kg.

Please note the above prices are mainly via Courier

We aim to dispatch your order within 2 – 3 working days of it being received, although occasionally this may not be possible. Any time or date stated for delivery is an estimate only.

Pre Order items will take longer as we will need to order and receive from supplier before we can despatch, for an accurate despatch date please email us, and we will contact our supplier to make sure the item/s are in stock with them, and to get an accurate receipt date.

Yarn Pile makes every effort to dispatch goods on time, but does not accept liability for failure to deliver within the stated time.

Delivery is deemed to take place when the goods are delivered to the Customer’s nominated address, whereupon the risks of loss, breakage and all damage and all other risks shall pass to the Customer. Returns Yarn Pile is committed to providing our customers with the highest quality products and service, however, on rare occasions, products may be found to be faulty or defective. In such cases we offer the returns facilities as below: The Consumer Protection (Distance Selling) Regulations 2000 Contracts for the purchase of goods by a Customer not acting in the course of a business and made through the Yarn Pile website, over the telephone, or by mail order, are, with the exception of certain excepted contracts subject to The Consumer Protection (Distance Selling) Regulations 2000 (“the Regulations”) If the Regulations apply.

You have the right to cancel your order within 7 days of receipt of goods providing the products have not been used, but will incur a handling charge unless faulty or incorrect. You must contact us in writing or email to inform us and return the goods to us in the original packaging and in the condition they were supplied within 14 days of receipt, together with a copy of your original receipt, You are responsible for all postage costs.

Please package your items carefully to avoid damage and return by 1st Class Signed for Delivery, as proof of postage is not proof of receipt. If you wish to return an item after this period you must seek authorisation by telephone. Exchange or voucher only will be offered. Please note the following cannot be returned or exchanged unless faulty: Knitting needles and accessories, Knitting Patterns/books.